Privacy Policy

Last updated: 04 May 2021. Thank you for using Joy Pilot. We may change this Privacy Policy and will use reasonable endeavours to notify you of these changes. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of Joy Pilot. When this policy mentions ‘Joy Pilot’, ‘we’, ‘us’, or ‘our,’ it refers to Joy Pilot Limited, a limited company registered in New Zealand, NZBN 9429046042019.


1. Information We Collect

1.1 Information you give to us. We ask for and collect the following personal information about you when you use Joy Pilot. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

a. Account Information. When you sign up for an Joy Pilot account, we require certain information such as your first name, last name, email address, phone number, nationality, and date of birth.
b. Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.
c. Payment Information. To subscribe to our service we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments.
d. Communications with Joy Pilot. When you communicate with Joy Pilot, we collect information about your communication and any information you choose to provide.

1.2 Information you choose to give us. You may choose to provide us with additional personal information in order to obtain a better user experience when using Joy Pilot. This additional information will be processed based on your consent.

a. Additional Profile Information. You may choose to provide additional information as part of your Joy Pilot profile (such as gender, preferred language(s), marital status, personal avatar image, and personal tax reference information.)
b. Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Joy Pilot Account, respond to surveys, post to community forums, participate in promotions, or use other features of Joy Pilot.

1.3 Information we automatically collect from your use of the Website. When you use Joy Pilot, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of Joy Pilot.

a. Geo-location Information. When you use certain features of Joy Pilot, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.
b. Usage Information. We collect information about your interactions with Joy Pilot such as the pages or content you view, and other actions on Joy Pilot.
c. Log Data and Device Information. We automatically collect log data and device information when you access and use Joy Pilot, even if you have not created a Joy Pilot account or logged in. That information includes, among other things: details about how you’ve used Joy Pilot (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and cookie data.
d. Cookies and Similar Technologies. We use cookies to store and collect information about your usage of the Website in order to enhance your online experience and to help us improve the quality of our services.

1.4 Information we collect from Third Parties. Joy Pilot may collect information, including personal information, that others provide about you when they use the Website, or obtain information from other sources and combine that with information we collect through the Website. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

a. Third Party Services. If you link, connect, or login to Joy Pilot with a third party service (e.g. Google, Facebook, LinkedIn), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
b. Bank feed services. If you’re a bank feeds user, we will also collect your bank account details and banking transaction information from the bank feed supplier you authorise us to connect through.
c. Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Website through partnerships, or about your experiences and interactions from our partner ad networks.

2. How we use Information we Collect

2.1 We use, store, and process information, including personal information, about you to provide, understand, improve, and develop Joy Pilot, create and maintain a trusted and safer environment and comply with our legal obligations.

2.2 Provide, Improve, and Develop Joy Pilot: We use, store, and process information to:

a. Enable you to access and use Joy Pilot.
b. Operate, protect, improve, and optimize Joy Pilot and the User experience, such as by performing analytics and conducting research.
c. Provide customer service, and technical support.
d. Send you service or support messages, updates, security alerts, and account notifications.
e. If you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) for fraud detection and prevention, and (iii) for any purpose you authorize at the time of collection.

We process this information given our legitimate interest in improving Joy Pilot and our Users’ experience with it, and where it is necessary for the adequate performance of the contract with you.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing: We use, store, and process information to:

a. Enable you to access and use Joy Pilot.
b. Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Joy Pilot or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google).
c. Personalize, measure, and improve our advertising.
d. Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Joy Pilot or its third party partners.
e. Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Website, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.

Your explicit consent is required for processing your personal information for the purposes listed in this section. Once consent is granted, you can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Joy Pilot Account.

3. Sharing and Disclosure

3.1 With your Consent. Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your Joy Pilot Account, or when you add a new User to your Joy Pilot Account, or when you participate in promotional activities conducted by Joy Pilot partners or third parties. Joy Pilot has no control over, and takes no responsibility for, the privacy practices or content of these applications/Users. You are responsible for checking the privacy policy of any such applications so that you can be informed of how they will handle personal information.

3.2 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights. Joy Pilot may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against Joy Pilot, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, the Payment Terms or other agreements with Members, or (v) to protect the rights, property or personal safety of Joy Pilot, its employees, its Members, or members of the public.

3.3 Business Transfers. If Joy Pilot undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.4 Aggregated Data. We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

4. Third Party Partners and Integrations

4.1 The Website may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). Joy Pilot doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, Joy Pilot, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.

5. Your Rights

5.1 You may exercise any of the rights described in this section before your Joy Pilot Data Controller by sending an email to [email protected]. Please note that we may ask you to verify your identity before taking further action on your request.

5.2 Managing Your Information. You may access and update some of your information through your Account settings. If you have chosen to connect your Joy Pilot Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.

5.2 Rectification of Inaccurate or Incomplete Information. You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Joy Pilot Account).

5.3 Data Access and Portability. In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

5.4 Data Retention and Erasure. We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide our Service to you, you can request that we erase your personal information and close your Joy Pilot Account. Please note that if you request the erasure of your personal information:

a. We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an Joy Pilot Account for fraud or safety reasons, we may retain certain information from that Joy Pilot Account to prevent that Member from opening a new Joy Pilot Account in the future.
b. We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Joy Pilot may keep some of your information for tax, legal reporting and auditing obligations.
c. Some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
d. Because we maintain the Website to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

5.5 Withdrawing Consent and Restriction of Processing. Where you have provided your consent to the processing of your personal information by Joy Pilot you may withdraw your consent at any time by changing your Account settings or by sending a communication to Joy Pilot specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of Joy Pilot override your own.
5.6 Objection to Processing. In some jurisdictions, applicable law may entitle you to require Joy Pilot not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Joy Pilot will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims. Where your personal information is processed for direct marketing purposes, you may, at any time ask Joy Pilot to cease processing your data for these direct marketing purposes by sending an e-mail to [email protected].
5.7 Lodging Complaints. You have the right to lodge complaints about the data processing activities carried out by Joy Pilot before the competent data protection authorities.

6. Security

6.1 We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Joy Pilot Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Joy Pilot Account, please contact us following the instructions in the Contact Us section of the Website.

7. Changes to this Privacy Policy

7.1 Joy Pilot reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Website and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Website will be subject to the revised Privacy Policy.

8. Contact us

8.1 If you have any questions or complaints about this Privacy Policy or Joy Pilot’s information handling practices, you may contact us following the instructions in the Contact Us section of the Website.

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